Frequently Asked Questions
Click on the category below to read the related questions and answers.
Ordering your medication
Please post your original prescription, along with your contact details, to us at:
Roseway Labs, Zetland House, 5-25 Scrutton Street, London EC2A 4HJ. If you use registered post we can take that as proof of posting but if not, please allow up to 5 working days for the prescription to reach us. If you would like to call and check whether we have received your prescription, please note that our post arrives after lunch each day.
Providing us with an emailed copy of your prescription allows us to price it accurately for you, confirm that we can supply the medication and it gives us something to work from should your original prescription be lost or delayed in the post.
Please allow up to 3 working days for delivery of pre-made items and up to 7 days for compounded items after having received both the original prescription and payment. Should there be a stock issue, we will notify you and provide an approximate date for delivery or offer an alternative, where appropriate.
If we are holding your original prescription, please call us (03330 504030) or email us to request the repeat to be issued.
The prescription provides the maximum amount of medication that we can supply. We can supply less medication, however, and you can take the balance at another time.
Yes, we do require a prescription for any medication and cannot accept a letter from your doctor instead. However, we do not require a prescription if the letter recommends supplements or vitamins.
For licensed medication, we can accept UK and EU prescriptions. For unlicensed and compounded medications, we can only accept prescriptions from UK prescribers. Should you have a prescription that we cannot accept, talk to us and we may be able to connect you to a prescriber who can help.
Your prescriber may have already sent us your prescription, in which case you will receive an email containing a payment link to the email address given to us by your prescriber. If you don’t receive it, try your junk mail folder or call us on 03330 504030. If you have a paper prescription, we will call you once we receive it so long as you include your contact details with the prescription. Payment can be made by debit or credit card; we accept Visa, Mastercard and Amex.
You need to pay for your medication when you order it and before it can be dispatched.
The hormones testosterone and DHEA are controlled drugs and therefore are subject to different rules. If you have medications containing these on your prescription, you must order them within 28 days of the prescription being signed. After that, you would need to get a new prescription for these items. Other items would still be valid.
A private prescription remains valid until the medication is fully taken. However, if you have had a long gap between taking medications from that prescription or between the prescription being signed and you taking any medication from it, a pharmacist may decide not to supply that medication and may ask for a new prescription, in order to confirm that the clinical need remains.
Once medication has been dispensed, it cannot be returned or refunded unless it is a defective product or we have dispensed incorrect products. Medication will not be refunded in the event that there is a reaction or you do not like it or no longer need it. You can always return your medication to Roseway Labs or to any other pharmacy for safe disposal.
Delivery
Please post your original prescription, along with your contact details, to us at:
Roseway Labs, Zetland House, 5-25 Scrutton Street, London EC2A 4HJ. If you use registered post we can take that as proof of posting but if not, please allow up to 5 working days for the prescription to reach us. If you would like to call and check whether we have received your prescription, please note that our post arrives after lunch each day.
Providing us with an emailed copy of your prescription allows us to price it accurately for you, confirm that we can supply the medication and it gives us something to work from should your original prescription be lost or delayed in the post.
Please allow up to 3 working days for delivery of pre-made items and up to 7 days for compounded items after having received both the original prescription and payment. Should there be a stock issue, we will notify you and provide an approximate date for delivery or offer an alternative, where appropriate.
If we are holding your original prescription, please call us (03330 504030) or email us to request the repeat to be issued.
The prescription provides the maximum amount of medication that we can supply. We can supply less medication, however, and you can take the balance at another time.
Yes, we do require a prescription for any medication and cannot accept a letter from your doctor instead. However, we do not require a prescription if the letter recommends supplements or vitamins.
For licensed medication, we can accept UK and EU prescriptions. For unlicensed and compounded medications, we can only accept prescriptions from UK prescribers. Should you have a prescription that we cannot accept, talk to us and we may be able to connect you to a prescriber who can help.
Your prescriber may have already sent us your prescription, in which case you will receive an email containing a payment link to the email address given to us by your prescriber. If you don’t receive it, try your junk mail folder or call us on 03330 504030. If you have a paper prescription, we will call you once we receive it so long as you include your contact details with the prescription. Payment can be made by debit or credit card; we accept Visa, Mastercard and Amex.
You need to pay for your medication when you order it and before it can be dispatched.
The hormones testosterone and DHEA are controlled drugs and therefore are subject to different rules. If you have medications containing these on your prescription, you must order them within 28 days of the prescription being signed. After that, you would need to get a new prescription for these items. Other items would still be valid.
A private prescription remains valid until the medication is fully taken. However, if you have had a long gap between taking medications from that prescription or between the prescription being signed and you taking any medication from it, a pharmacist may decide not to supply that medication and may ask for a new prescription, in order to confirm that the clinical need remains.
Once medication has been dispensed, it cannot be returned or refunded unless it is a defective product or we have dispensed incorrect products. Medication will not be refunded in the event that there is a reaction or you do not like it or no longer need it. You can always return your medication to Roseway Labs or to any other pharmacy for safe disposal.
Compounding
Please post your original prescription, along with your contact details, to us at:
Roseway Labs, Zetland House, 5-25 Scrutton Street, London EC2A 4HJ. If you use registered post we can take that as proof of posting but if not, please allow up to 5 working days for the prescription to reach us. If you would like to call and check whether we have received your prescription, please note that our post arrives after lunch each day.
Providing us with an emailed copy of your prescription allows us to price it accurately for you, confirm that we can supply the medication and it gives us something to work from should your original prescription be lost or delayed in the post.
Please allow up to 3 working days for delivery of pre-made items and up to 7 days for compounded items after having received both the original prescription and payment. Should there be a stock issue, we will notify you and provide an approximate date for delivery or offer an alternative, where appropriate.
If we are holding your original prescription, please call us (03330 504030) or email us to request the repeat to be issued.
The prescription provides the maximum amount of medication that we can supply. We can supply less medication, however, and you can take the balance at another time.
Yes, we do require a prescription for any medication and cannot accept a letter from your doctor instead. However, we do not require a prescription if the letter recommends supplements or vitamins.
For licensed medication, we can accept UK and EU prescriptions. For unlicensed and compounded medications, we can only accept prescriptions from UK prescribers. Should you have a prescription that we cannot accept, talk to us and we may be able to connect you to a prescriber who can help.
Your prescriber may have already sent us your prescription, in which case you will receive an email containing a payment link to the email address given to us by your prescriber. If you don’t receive it, try your junk mail folder or call us on 03330 504030. If you have a paper prescription, we will call you once we receive it so long as you include your contact details with the prescription. Payment can be made by debit or credit card; we accept Visa, Mastercard and Amex.
You need to pay for your medication when you order it and before it can be dispatched.
The hormones testosterone and DHEA are controlled drugs and therefore are subject to different rules. If you have medications containing these on your prescription, you must order them within 28 days of the prescription being signed. After that, you would need to get a new prescription for these items. Other items would still be valid.
A private prescription remains valid until the medication is fully taken. However, if you have had a long gap between taking medications from that prescription or between the prescription being signed and you taking any medication from it, a pharmacist may decide not to supply that medication and may ask for a new prescription, in order to confirm that the clinical need remains.
Once medication has been dispensed, it cannot be returned or refunded unless it is a defective product or we have dispensed incorrect products. Medication will not be refunded in the event that there is a reaction or you do not like it or no longer need it. You can always return your medication to Roseway Labs or to any other pharmacy for safe disposal.
Hormone medication
Please post your original prescription, along with your contact details, to us at:
Roseway Labs, Zetland House, 5-25 Scrutton Street, London EC2A 4HJ. If you use registered post we can take that as proof of posting but if not, please allow up to 5 working days for the prescription to reach us. If you would like to call and check whether we have received your prescription, please note that our post arrives after lunch each day.
Providing us with an emailed copy of your prescription allows us to price it accurately for you, confirm that we can supply the medication and it gives us something to work from should your original prescription be lost or delayed in the post.
Please allow up to 3 working days for delivery of pre-made items and up to 7 days for compounded items after having received both the original prescription and payment. Should there be a stock issue, we will notify you and provide an approximate date for delivery or offer an alternative, where appropriate.
If we are holding your original prescription, please call us (03330 504030) or email us to request the repeat to be issued.
The prescription provides the maximum amount of medication that we can supply. We can supply less medication, however, and you can take the balance at another time.
Yes, we do require a prescription for any medication and cannot accept a letter from your doctor instead. However, we do not require a prescription if the letter recommends supplements or vitamins.
For licensed medication, we can accept UK and EU prescriptions. For unlicensed and compounded medications, we can only accept prescriptions from UK prescribers. Should you have a prescription that we cannot accept, talk to us and we may be able to connect you to a prescriber who can help.
Your prescriber may have already sent us your prescription, in which case you will receive an email containing a payment link to the email address given to us by your prescriber. If you don’t receive it, try your junk mail folder or call us on 03330 504030. If you have a paper prescription, we will call you once we receive it so long as you include your contact details with the prescription. Payment can be made by debit or credit card; we accept Visa, Mastercard and Amex.
You need to pay for your medication when you order it and before it can be dispatched.
The hormones testosterone and DHEA are controlled drugs and therefore are subject to different rules. If you have medications containing these on your prescription, you must order them within 28 days of the prescription being signed. After that, you would need to get a new prescription for these items. Other items would still be valid.
A private prescription remains valid until the medication is fully taken. However, if you have had a long gap between taking medications from that prescription or between the prescription being signed and you taking any medication from it, a pharmacist may decide not to supply that medication and may ask for a new prescription, in order to confirm that the clinical need remains.
Once medication has been dispensed, it cannot be returned or refunded unless it is a defective product or we have dispensed incorrect products. Medication will not be refunded in the event that there is a reaction or you do not like it or no longer need it. You can always return your medication to Roseway Labs or to any other pharmacy for safe disposal.
Thyroid medication
Please post your original prescription, along with your contact details, to us at:
Roseway Labs, Zetland House, 5-25 Scrutton Street, London EC2A 4HJ. If you use registered post we can take that as proof of posting but if not, please allow up to 5 working days for the prescription to reach us. If you would like to call and check whether we have received your prescription, please note that our post arrives after lunch each day.
Providing us with an emailed copy of your prescription allows us to price it accurately for you, confirm that we can supply the medication and it gives us something to work from should your original prescription be lost or delayed in the post.
Please allow up to 3 working days for delivery of pre-made items and up to 7 days for compounded items after having received both the original prescription and payment. Should there be a stock issue, we will notify you and provide an approximate date for delivery or offer an alternative, where appropriate.
If we are holding your original prescription, please call us (03330 504030) or email us to request the repeat to be issued.
The prescription provides the maximum amount of medication that we can supply. We can supply less medication, however, and you can take the balance at another time.
Yes, we do require a prescription for any medication and cannot accept a letter from your doctor instead. However, we do not require a prescription if the letter recommends supplements or vitamins.
For licensed medication, we can accept UK and EU prescriptions. For unlicensed and compounded medications, we can only accept prescriptions from UK prescribers. Should you have a prescription that we cannot accept, talk to us and we may be able to connect you to a prescriber who can help.
Your prescriber may have already sent us your prescription, in which case you will receive an email containing a payment link to the email address given to us by your prescriber. If you don’t receive it, try your junk mail folder or call us on 03330 504030. If you have a paper prescription, we will call you once we receive it so long as you include your contact details with the prescription. Payment can be made by debit or credit card; we accept Visa, Mastercard and Amex.
You need to pay for your medication when you order it and before it can be dispatched.
The hormones testosterone and DHEA are controlled drugs and therefore are subject to different rules. If you have medications containing these on your prescription, you must order them within 28 days of the prescription being signed. After that, you would need to get a new prescription for these items. Other items would still be valid.
A private prescription remains valid until the medication is fully taken. However, if you have had a long gap between taking medications from that prescription or between the prescription being signed and you taking any medication from it, a pharmacist may decide not to supply that medication and may ask for a new prescription, in order to confirm that the clinical need remains.
Once medication has been dispensed, it cannot be returned or refunded unless it is a defective product or we have dispensed incorrect products. Medication will not be refunded in the event that there is a reaction or you do not like it or no longer need it. You can always return your medication to Roseway Labs or to any other pharmacy for safe disposal.
Hair loss medication
Please post your original prescription, along with your contact details, to us at:
Roseway Labs, Zetland House, 5-25 Scrutton Street, London EC2A 4HJ. If you use registered post we can take that as proof of posting but if not, please allow up to 5 working days for the prescription to reach us. If you would like to call and check whether we have received your prescription, please note that our post arrives after lunch each day.
Providing us with an emailed copy of your prescription allows us to price it accurately for you, confirm that we can supply the medication and it gives us something to work from should your original prescription be lost or delayed in the post.
Please allow up to 3 working days for delivery of pre-made items and up to 7 days for compounded items after having received both the original prescription and payment. Should there be a stock issue, we will notify you and provide an approximate date for delivery or offer an alternative, where appropriate.
If we are holding your original prescription, please call us (03330 504030) or email us to request the repeat to be issued.
The prescription provides the maximum amount of medication that we can supply. We can supply less medication, however, and you can take the balance at another time.
Yes, we do require a prescription for any medication and cannot accept a letter from your doctor instead. However, we do not require a prescription if the letter recommends supplements or vitamins.
For licensed medication, we can accept UK and EU prescriptions. For unlicensed and compounded medications, we can only accept prescriptions from UK prescribers. Should you have a prescription that we cannot accept, talk to us and we may be able to connect you to a prescriber who can help.
Your prescriber may have already sent us your prescription, in which case you will receive an email containing a payment link to the email address given to us by your prescriber. If you don’t receive it, try your junk mail folder or call us on 03330 504030. If you have a paper prescription, we will call you once we receive it so long as you include your contact details with the prescription. Payment can be made by debit or credit card; we accept Visa, Mastercard and Amex.
You need to pay for your medication when you order it and before it can be dispatched.
The hormones testosterone and DHEA are controlled drugs and therefore are subject to different rules. If you have medications containing these on your prescription, you must order them within 28 days of the prescription being signed. After that, you would need to get a new prescription for these items. Other items would still be valid.
A private prescription remains valid until the medication is fully taken. However, if you have had a long gap between taking medications from that prescription or between the prescription being signed and you taking any medication from it, a pharmacist may decide not to supply that medication and may ask for a new prescription, in order to confirm that the clinical need remains.
Once medication has been dispensed, it cannot be returned or refunded unless it is a defective product or we have dispensed incorrect products. Medication will not be refunded in the event that there is a reaction or you do not like it or no longer need it. You can always return your medication to Roseway Labs or to any other pharmacy for safe disposal.
Dermatological medication
Please post your original prescription, along with your contact details, to us at:
Roseway Labs, Zetland House, 5-25 Scrutton Street, London EC2A 4HJ. If you use registered post we can take that as proof of posting but if not, please allow up to 5 working days for the prescription to reach us. If you would like to call and check whether we have received your prescription, please note that our post arrives after lunch each day.
Providing us with an emailed copy of your prescription allows us to price it accurately for you, confirm that we can supply the medication and it gives us something to work from should your original prescription be lost or delayed in the post.
Please allow up to 3 working days for delivery of pre-made items and up to 7 days for compounded items after having received both the original prescription and payment. Should there be a stock issue, we will notify you and provide an approximate date for delivery or offer an alternative, where appropriate.
If we are holding your original prescription, please call us (03330 504030) or email us to request the repeat to be issued.
The prescription provides the maximum amount of medication that we can supply. We can supply less medication, however, and you can take the balance at another time.
Yes, we do require a prescription for any medication and cannot accept a letter from your doctor instead. However, we do not require a prescription if the letter recommends supplements or vitamins.
For licensed medication, we can accept UK and EU prescriptions. For unlicensed and compounded medications, we can only accept prescriptions from UK prescribers. Should you have a prescription that we cannot accept, talk to us and we may be able to connect you to a prescriber who can help.
Your prescriber may have already sent us your prescription, in which case you will receive an email containing a payment link to the email address given to us by your prescriber. If you don’t receive it, try your junk mail folder or call us on 03330 504030. If you have a paper prescription, we will call you once we receive it so long as you include your contact details with the prescription. Payment can be made by debit or credit card; we accept Visa, Mastercard and Amex.
You need to pay for your medication when you order it and before it can be dispatched.
The hormones testosterone and DHEA are controlled drugs and therefore are subject to different rules. If you have medications containing these on your prescription, you must order them within 28 days of the prescription being signed. After that, you would need to get a new prescription for these items. Other items would still be valid.
A private prescription remains valid until the medication is fully taken. However, if you have had a long gap between taking medications from that prescription or between the prescription being signed and you taking any medication from it, a pharmacist may decide not to supply that medication and may ask for a new prescription, in order to confirm that the clinical need remains.
Once medication has been dispensed, it cannot be returned or refunded unless it is a defective product or we have dispensed incorrect products. Medication will not be refunded in the event that there is a reaction or you do not like it or no longer need it. You can always return your medication to Roseway Labs or to any other pharmacy for safe disposal.
Low dose naltrexone (LDN)
Please post your original prescription, along with your contact details, to us at:
Roseway Labs, Zetland House, 5-25 Scrutton Street, London EC2A 4HJ. If you use registered post we can take that as proof of posting but if not, please allow up to 5 working days for the prescription to reach us. If you would like to call and check whether we have received your prescription, please note that our post arrives after lunch each day.
Providing us with an emailed copy of your prescription allows us to price it accurately for you, confirm that we can supply the medication and it gives us something to work from should your original prescription be lost or delayed in the post.
Please allow up to 3 working days for delivery of pre-made items and up to 7 days for compounded items after having received both the original prescription and payment. Should there be a stock issue, we will notify you and provide an approximate date for delivery or offer an alternative, where appropriate.
If we are holding your original prescription, please call us (03330 504030) or email us to request the repeat to be issued.
The prescription provides the maximum amount of medication that we can supply. We can supply less medication, however, and you can take the balance at another time.
Yes, we do require a prescription for any medication and cannot accept a letter from your doctor instead. However, we do not require a prescription if the letter recommends supplements or vitamins.
For licensed medication, we can accept UK and EU prescriptions. For unlicensed and compounded medications, we can only accept prescriptions from UK prescribers. Should you have a prescription that we cannot accept, talk to us and we may be able to connect you to a prescriber who can help.
Your prescriber may have already sent us your prescription, in which case you will receive an email containing a payment link to the email address given to us by your prescriber. If you don’t receive it, try your junk mail folder or call us on 03330 504030. If you have a paper prescription, we will call you once we receive it so long as you include your contact details with the prescription. Payment can be made by debit or credit card; we accept Visa, Mastercard and Amex.
You need to pay for your medication when you order it and before it can be dispatched.
The hormones testosterone and DHEA are controlled drugs and therefore are subject to different rules. If you have medications containing these on your prescription, you must order them within 28 days of the prescription being signed. After that, you would need to get a new prescription for these items. Other items would still be valid.
A private prescription remains valid until the medication is fully taken. However, if you have had a long gap between taking medications from that prescription or between the prescription being signed and you taking any medication from it, a pharmacist may decide not to supply that medication and may ask for a new prescription, in order to confirm that the clinical need remains.
Once medication has been dispensed, it cannot be returned or refunded unless it is a defective product or we have dispensed incorrect products. Medication will not be refunded in the event that there is a reaction or you do not like it or no longer need it. You can always return your medication to Roseway Labs or to any other pharmacy for safe disposal.
Lyme disease medication
Please post your original prescription, along with your contact details, to us at:
Roseway Labs, Zetland House, 5-25 Scrutton Street, London EC2A 4HJ. If you use registered post we can take that as proof of posting but if not, please allow up to 5 working days for the prescription to reach us. If you would like to call and check whether we have received your prescription, please note that our post arrives after lunch each day.
Providing us with an emailed copy of your prescription allows us to price it accurately for you, confirm that we can supply the medication and it gives us something to work from should your original prescription be lost or delayed in the post.
Please allow up to 3 working days for delivery of pre-made items and up to 7 days for compounded items after having received both the original prescription and payment. Should there be a stock issue, we will notify you and provide an approximate date for delivery or offer an alternative, where appropriate.
If we are holding your original prescription, please call us (03330 504030) or email us to request the repeat to be issued.
The prescription provides the maximum amount of medication that we can supply. We can supply less medication, however, and you can take the balance at another time.
Yes, we do require a prescription for any medication and cannot accept a letter from your doctor instead. However, we do not require a prescription if the letter recommends supplements or vitamins.
For licensed medication, we can accept UK and EU prescriptions. For unlicensed and compounded medications, we can only accept prescriptions from UK prescribers. Should you have a prescription that we cannot accept, talk to us and we may be able to connect you to a prescriber who can help.
Your prescriber may have already sent us your prescription, in which case you will receive an email containing a payment link to the email address given to us by your prescriber. If you don’t receive it, try your junk mail folder or call us on 03330 504030. If you have a paper prescription, we will call you once we receive it so long as you include your contact details with the prescription. Payment can be made by debit or credit card; we accept Visa, Mastercard and Amex.
You need to pay for your medication when you order it and before it can be dispatched.
The hormones testosterone and DHEA are controlled drugs and therefore are subject to different rules. If you have medications containing these on your prescription, you must order them within 28 days of the prescription being signed. After that, you would need to get a new prescription for these items. Other items would still be valid.
A private prescription remains valid until the medication is fully taken. However, if you have had a long gap between taking medications from that prescription or between the prescription being signed and you taking any medication from it, a pharmacist may decide not to supply that medication and may ask for a new prescription, in order to confirm that the clinical need remains.
Once medication has been dispensed, it cannot be returned or refunded unless it is a defective product or we have dispensed incorrect products. Medication will not be refunded in the event that there is a reaction or you do not like it or no longer need it. You can always return your medication to Roseway Labs or to any other pharmacy for safe disposal.
Using your medication
Please post your original prescription, along with your contact details, to us at:
Roseway Labs, Zetland House, 5-25 Scrutton Street, London EC2A 4HJ. If you use registered post we can take that as proof of posting but if not, please allow up to 5 working days for the prescription to reach us. If you would like to call and check whether we have received your prescription, please note that our post arrives after lunch each day.
Providing us with an emailed copy of your prescription allows us to price it accurately for you, confirm that we can supply the medication and it gives us something to work from should your original prescription be lost or delayed in the post.
Please allow up to 3 working days for delivery of pre-made items and up to 7 days for compounded items after having received both the original prescription and payment. Should there be a stock issue, we will notify you and provide an approximate date for delivery or offer an alternative, where appropriate.
If we are holding your original prescription, please call us (03330 504030) or email us to request the repeat to be issued.
The prescription provides the maximum amount of medication that we can supply. We can supply less medication, however, and you can take the balance at another time.
Yes, we do require a prescription for any medication and cannot accept a letter from your doctor instead. However, we do not require a prescription if the letter recommends supplements or vitamins.
For licensed medication, we can accept UK and EU prescriptions. For unlicensed and compounded medications, we can only accept prescriptions from UK prescribers. Should you have a prescription that we cannot accept, talk to us and we may be able to connect you to a prescriber who can help.
Your prescriber may have already sent us your prescription, in which case you will receive an email containing a payment link to the email address given to us by your prescriber. If you don’t receive it, try your junk mail folder or call us on 03330 504030. If you have a paper prescription, we will call you once we receive it so long as you include your contact details with the prescription. Payment can be made by debit or credit card; we accept Visa, Mastercard and Amex.
You need to pay for your medication when you order it and before it can be dispatched.
The hormones testosterone and DHEA are controlled drugs and therefore are subject to different rules. If you have medications containing these on your prescription, you must order them within 28 days of the prescription being signed. After that, you would need to get a new prescription for these items. Other items would still be valid.
A private prescription remains valid until the medication is fully taken. However, if you have had a long gap between taking medications from that prescription or between the prescription being signed and you taking any medication from it, a pharmacist may decide not to supply that medication and may ask for a new prescription, in order to confirm that the clinical need remains.
Once medication has been dispensed, it cannot be returned or refunded unless it is a defective product or we have dispensed incorrect products. Medication will not be refunded in the event that there is a reaction or you do not like it or no longer need it. You can always return your medication to Roseway Labs or to any other pharmacy for safe disposal.
Diagnostic kits
Please post your original prescription, along with your contact details, to us at:
Roseway Labs, Zetland House, 5-25 Scrutton Street, London EC2A 4HJ. If you use registered post we can take that as proof of posting but if not, please allow up to 5 working days for the prescription to reach us. If you would like to call and check whether we have received your prescription, please note that our post arrives after lunch each day.
Providing us with an emailed copy of your prescription allows us to price it accurately for you, confirm that we can supply the medication and it gives us something to work from should your original prescription be lost or delayed in the post.
Please allow up to 3 working days for delivery of pre-made items and up to 7 days for compounded items after having received both the original prescription and payment. Should there be a stock issue, we will notify you and provide an approximate date for delivery or offer an alternative, where appropriate.
If we are holding your original prescription, please call us (03330 504030) or email us to request the repeat to be issued.
The prescription provides the maximum amount of medication that we can supply. We can supply less medication, however, and you can take the balance at another time.
Yes, we do require a prescription for any medication and cannot accept a letter from your doctor instead. However, we do not require a prescription if the letter recommends supplements or vitamins.
For licensed medication, we can accept UK and EU prescriptions. For unlicensed and compounded medications, we can only accept prescriptions from UK prescribers. Should you have a prescription that we cannot accept, talk to us and we may be able to connect you to a prescriber who can help.
Your prescriber may have already sent us your prescription, in which case you will receive an email containing a payment link to the email address given to us by your prescriber. If you don’t receive it, try your junk mail folder or call us on 03330 504030. If you have a paper prescription, we will call you once we receive it so long as you include your contact details with the prescription. Payment can be made by debit or credit card; we accept Visa, Mastercard and Amex.
You need to pay for your medication when you order it and before it can be dispatched.
The hormones testosterone and DHEA are controlled drugs and therefore are subject to different rules. If you have medications containing these on your prescription, you must order them within 28 days of the prescription being signed. After that, you would need to get a new prescription for these items. Other items would still be valid.
A private prescription remains valid until the medication is fully taken. However, if you have had a long gap between taking medications from that prescription or between the prescription being signed and you taking any medication from it, a pharmacist may decide not to supply that medication and may ask for a new prescription, in order to confirm that the clinical need remains.
Once medication has been dispensed, it cannot be returned or refunded unless it is a defective product or we have dispensed incorrect products. Medication will not be refunded in the event that there is a reaction or you do not like it or no longer need it. You can always return your medication to Roseway Labs or to any other pharmacy for safe disposal.
Vitamins & Supplements
Please post your original prescription, along with your contact details, to us at:
Roseway Labs, Zetland House, 5-25 Scrutton Street, London EC2A 4HJ. If you use registered post we can take that as proof of posting but if not, please allow up to 5 working days for the prescription to reach us. If you would like to call and check whether we have received your prescription, please note that our post arrives after lunch each day.
Providing us with an emailed copy of your prescription allows us to price it accurately for you, confirm that we can supply the medication and it gives us something to work from should your original prescription be lost or delayed in the post.
Please allow up to 3 working days for delivery of pre-made items and up to 7 days for compounded items after having received both the original prescription and payment. Should there be a stock issue, we will notify you and provide an approximate date for delivery or offer an alternative, where appropriate.
If we are holding your original prescription, please call us (03330 504030) or email us to request the repeat to be issued.
The prescription provides the maximum amount of medication that we can supply. We can supply less medication, however, and you can take the balance at another time.
Yes, we do require a prescription for any medication and cannot accept a letter from your doctor instead. However, we do not require a prescription if the letter recommends supplements or vitamins.
For licensed medication, we can accept UK and EU prescriptions. For unlicensed and compounded medications, we can only accept prescriptions from UK prescribers. Should you have a prescription that we cannot accept, talk to us and we may be able to connect you to a prescriber who can help.
Your prescriber may have already sent us your prescription, in which case you will receive an email containing a payment link to the email address given to us by your prescriber. If you don’t receive it, try your junk mail folder or call us on 03330 504030. If you have a paper prescription, we will call you once we receive it so long as you include your contact details with the prescription. Payment can be made by debit or credit card; we accept Visa, Mastercard and Amex.
You need to pay for your medication when you order it and before it can be dispatched.
The hormones testosterone and DHEA are controlled drugs and therefore are subject to different rules. If you have medications containing these on your prescription, you must order them within 28 days of the prescription being signed. After that, you would need to get a new prescription for these items. Other items would still be valid.
A private prescription remains valid until the medication is fully taken. However, if you have had a long gap between taking medications from that prescription or between the prescription being signed and you taking any medication from it, a pharmacist may decide not to supply that medication and may ask for a new prescription, in order to confirm that the clinical need remains.
Once medication has been dispensed, it cannot be returned or refunded unless it is a defective product or we have dispensed incorrect products. Medication will not be refunded in the event that there is a reaction or you do not like it or no longer need it. You can always return your medication to Roseway Labs or to any other pharmacy for safe disposal.
Appointments
If you are based in the UK and have provided a UK phone number, you will be called on this number at the appointed time.
If you are based overseas, you will receive an invitation to a Google Meet call. Please check your email before the appointment and be ready on the call prior to its commencement.
Patients requesting hair loss treatments and in other situations that require a visual examination, Google Meet video conferencing will be used.
Instructions regarding the consultation form will be provided to you once your appointment is confirmed.
Whilst we can ship medication internationally, many countries will refuse to let it through Customs. Those that do often charge high fees before they will allow the parcel to be delivered to you.
Since Brexit, there are very few EU countries that allow personal medication, however, Ireland is regularly accepting it.
Please check with us before booking your appointment to ensure that we can deliver to your country.
To be prescribed thyroid medication, SIBO treatment or any other treatment for an infection, you would need to provide test results. If you are looking to change your thyroid medication, your test results must be from the previous 3 months, otherwise, 6 months is accepted.
It would be useful to provide details of any previous medications to the prescriber.
If you have a prescription written by a non-UK prescriber, please send a copy of it when you return the consultation form.
We have a 24-hour cancellation policy. This means that if you cancel your appointment within 24 hours of it being scheduled to take place, your consultation fee will not be refunded. This is because it is unlikely that we will be able to fill the slot at that notice.
The cancellation policy also applies if you fail to turn up for your appointment or are more than 5 minutes late for it. We hope you understand.
We prescribe for the following conditions:
- Hypothyroidism, where recent blood tests are available
- Infections of the gut or other microbiomes
- Hair loss
- Varied conditions that require low-dose naltrexone
We do not prescribe hormones, opioids or unusual treatments for serious diseases.
You will be given full information about how to provide your test results once your appointment is confirmed.
If you’re running late, please call our office on 03330 504030 and we will inform the prescriber. Whilst we will always try to accommodate slight delays, due to the tight scheduling of the appointments if you are more than 5 minutes late, it may be necessary to rebook your appointment. In these circumstances, we treat it as a cancellation and you would be required to rebook for another time and again pay the £30 consultation fee.
Typically, you should receive your medication within two to three working days from when you paid for it. Once the prescription has been created, you will receive an email requesting this payment.
We do not prescribe hormones because we are not in a position to actively monitor patients using hormone replacement therapies.
Firstly, do check your appointment details to confirm that you have the correct date and time – it does happen! If all is well, please allow up to 15 minutes, in case our prescriber is running late. If you still haven’t had any contact, please get in touch with us at info@rosewaylabs.com or on 03330 504030.
After the consultation, the prescriber will create your prescription on our eRoseway prescribing portal, which prompts an email to be sent to you explaining the medication you have been prescribed and its cost. The email will contain a link for you to make payment. Once paid, your order is picked up by the pharmacy team and your medication is dispensed, ordered or sent for compounding, depending on what it contains. It is then checked and released by a pharmacist before being dispatched. Most of our deliveries are made within one working day, although there is some variability depending on where you live and the demand experienced by delivery networks at that time. Overall, please allow 3-5 working days to receive your medication from the date of your consultation.
Please note that the prescriber can only create your prescription once they have received all relevant information, including your consultation form and any test results.
To discuss your licensed and unlicensed medication requirements, book a call with one of our team today.
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