Terms & conditions

These terms and conditions apply to all users of this website, www.rosewaylabs.com (“our website”). By visiting and engaging with our website, you are deemed to have accepted these terms. Please read them carefully.

Roseway Labs is the trading name of Galenic Laboratories Limited, registered company 11155161. Our registered address is Zetland House, 5-25 Scrutton Street, London EC2A 4HJ. Please note that we are an internet pharmacy and therefore use our website, email and telephone as our operating channels.

Roseway Labs is regulated by the General Pharmaceutical Council, with registration number 9011719.


Website Disclaimers

Roseway Labs has provided its website in good faith and has used reasonable effort to ensure that its contents are accurate and up-to-date. However, all material contained on this site is provided without guarantee and Roseway Labs shall not be liable for any loss or damage howsoever arising in connection with the content of the website.

Roseway Labs reserves the right to update or change its website from time-to-time or to withdraw it completely. All reasonable efforts will be made to ensure that our website remains available at all times, although this cannot be guaranteed. Where notice can be given of known down-time for the website, this will be communicated on the website itself. No liability will be taken for losses incurred as a result of the non-availability of our website.



Roseway Labs cannot guarantee that its website will be free from viruses or other forms of malware and shall not be held liable should malware infect the website. Any losses incurred as a result of malware shall not be the responsibility of Roseway Labs. This applies to both our website and any third-party links that we use to provide content within our website. Website users are advised to install and maintain anti-virus software or other safeguards as protection against malware.


Website content

Roseway Labs asserts copyright and claims intellectual property rights over its website and contents. Where content is the intellectual property of a third party, it is displayed with permission. Material from our website may be printed or copied for non-commercial use only, with credit attributed to Roseway Labs.

Links from our website to third party sites or documents may be made to enhance the overall experience of using our website. Roseway Labs is not responsible for the privacy, accuracy or relevance of the content retrieved by following these links.



Our website uses cookies provided by Google Analytics, which enable us to understand how users engage with our website and the level of traffic it experiences. This data is anonymous, therefore cannot be used to identify you.

It is possible to block Google Analytics cookies, using the Google Analytics Opt-out Browser Add-on.


Returns and Refunds

If, for any reason, there was a problem with your order, please contact us on either 03330 504030 or info@rosewaylabs.com before taking any further action.

Any product or diagnostic kit that has been bought through our website and that you wish to return can be posted back to us within 14 days of it having been despatched. Please ensure that you obtain proof of postage.

Refunds will only be given once we have received the product or diagnostic kit in its original, unopened packaging. Refunds will not be given if the product or diagnostic kit is opened, used, incomplete or damaged, although they will be given if the product is faulty. If you do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be recredited to you.

Whilst we try to exceed this, please allow up to 30 days for your refund to reach you. Monies will be sent to the debit or credit card that you used to make the purchase.

Your rights to return the product or diagnostic kit do not apply once the 14-day period has expired.

Returned products cannot be resent as there are strict guidelines regarding the safety and storage conditions of the medication. Medication will need to be reissued and paid for. To avoid this please ensure that Roseway Labs has your correct contact details and delivery address.


Roseway Labs operates a complaints procedure.   If your complaint has not been resolved by the customer services team and you wish to escalate it,  please write to:

Superintendent Pharmacist, Roseway Labs, Zetland House, 5-25 Scrutton Street, London EC2A 4HJ

Alternatively, you may call 03330 504030 or email info@rosewaylabs.com and ask for the attention of the Superintendent Pharmacist.



These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.